Managing a business of any scale is not a comfortable exercise. Unless an organized approach is put together and the guidelines are clear, employees will face setbacks and confusion at every stage. It could be while reaching out to a customer, follow-ups, internal communication, ticket escalations, or reaching out to someone from another department. While…
1. Net Promoter Score 2. Customer Satisfaction Score (CSAT) 3. Customer Effort Score (CES) 4. Average Handle Time(AHT) 5. How Apptivo Helps In Getting Positive Metrics? Customer service is the foremost concern of businesses, and there is no scope for any business without happy customers. According to Microsoft, 96% of consumers consider customer service as…
Mobile apps have now become an essential factor for increasing the company’s efficiency. Apptivo’s Android app is designed to make it easier for users to access data from anywhere. We’re pleased to inform you that the latest version 6.3.3 of our Android app has been released with the upgraded functions in order to maximize stability…
A CRM is an absolute tool that helps businesses to achieve their sales goals and specific targets right from a single cloud application. If your prime goals are to retain clients, increase revenue, increase inbound leads, or reduce data redundancy, a CRM is a magic solution. The best CRM Software helps any organization to keep…
Before signing up your company for any CRM software and leveraging its powerful customer relationship management feature, the firsthand question that you have to ask yourself is, “Why do I need a CRM Software?” Yes, the question ‘Why’ simplifies your CRM selection process, and you will end up choosing the right CRM solutions for your…
When you are running a business, customer service and project management are the two areas where you need to put more emphasis. Simply put, customer service helps to retain the existing customers, and project management assists in increasing the lifetime value of your business.With that said, industries across the globe are facing neck-to-neck competition due…
Welcome back to Apptivo’s latest product updates for the month of June. In this update, Apptivo mainly focuses on improving the usability and stability of the log-in and sign-up process in Apptivo. We have also upgraded our recently launched applications for better customer engagement. Let’s go through the short updates. Updates and Enhancements SSO Sign…
Mobile phones are efficient communication devices that makes our life easier. Today we are in a situation where we can’t even think about surviving without mobile phones. Mobile devices have occupied an inevitable space in our day-to day lives. The importance of mobile phones are grown to the extent that it is not only used…
Given the transformation in digital technology, businesses across the globe rely more on search engines to capture leads for their websites. A separate marketing team is put into place by businesses to manage and analyze the traffic. This marketing team analyzes the visibility of their website in search engines and takes appropriate measures to improve…
Large and small businesses, without a doubt, juggle a plethora of projects, plans, tasks, and people. Having a solution in place can assist them in keeping everything organized while planning and executing projects in a precise, predictable, and profitable manner. A formal project management process is not something used by every company or team. And…
