Why is my contact sharing not working?

Apptivo’s Contact Sharing for G Suite is very easy to setup. Simple contact sharing is extremely quick and works just when you follow the on screen instructions. Sometimes, Contact Sharing gets disabled due to API errors or user account errors. On other occasions administrators inadvertently turn off data access from their G Suite accounts. This post shows how to enable contact sharing when your contact sharing stops working due to these reasons:

Enabling Data Access in G Suite

1. Login to your G Suite account www.google.com/a/cpanel/xyz.com and make sure you are logged in with a Super Admin account.
2. Go to “Admin Console” page and click on “Apps”.



3. In “Apps” page, click on “Marketplace apps”.



4. Click on “Apptivo” option from marketplace apps dashboard



5. Now, you can view the settings dashboard as shown in the image below:



6. Data access is an important checkpoint to ensure your synchronization works properly in both Apptivo Contacts and Google contacts.
7. If you had revoked this access before, you required to select Grant data access to start synchronizing.

Enabling App Access in G Suite

We need to ensure whether the app access is given to everyone or not. You can check this setting in “Apptivo Apps” setting. The app should be visible to all.

You can view the App access setting as shown in the image below:

Access Apptivo from additional setup

1. Click on “Settings” and navigate “Go to Apptivo for setup” link in “Additional Settings” as shown in the below image.

Enabling Contact Sync in Apptivo

1. Login to your Apptivo account
2. Navigate to Contacts App and click on settings.



3. Click on G Suite Integration and turn on the button to enable contact sharing. Click on “Update” to save all the changes.



4. That’s it you’re done, all your contacts will sync in Apptivo to Google Contacts and Google to Apptivo Contacts App.