THE BEST CAPSULE CRM ALTERNATIVE

1.Not Exactly A CRM

Though it is marketed as a CRM tool for SMBs, in reality, it isn't. It is a very basic tool that helps you manage your contacts and basic sales needs. In the end, you will have to rely on multiple tools to manage your different needs.

"Capsule is perhaps a little bit 'too simple'. You may soon outgrow it." - Stephen from Stephen Taylor & Associates Ltd.

For the price they're selling at, you'd be better off using Apptivo. You get a well-rounded package for a price less than Capsule CRM. You can manage your projects, email campaigns, invoices, customer cases, and more from one single Apptivo login. But with Capsule, you have to rely on different apps for different needs. This will dramatically increase the overall business operation cost.

"The full functionality of other CRMs isn't present..." - Juan Muñoz

In conclusion, Capsule CRM is still new to the market and lacks some of the mandatory features and third-party integrations that any customer would look for in a CRM application. So, if you’re a business using a Software already and looking for a CRM solution then Capsule might not be the best option out there.

2. Ridiculously Expensive

The cost of Quick Base is ridiculously expensive that small businesses that don't require any customization end up paying enterprise level. Even at this premium price, you don't get the best customer support that you'd expect. Also, you have to pay for seminars.

“Quickbase is expensive, especially the more users you have. Some features require paying a higher price each month.”

The plans are highly complicated and pricey that you will be paying more and must pay for at least 20 users even if you're a 5-10 member team. In the long run, it will hurt a lot not be useful for small and medium business people.

SMBs who are on the lookout for cost-effective solutions will be so disappointed with Quick Base with their minimum user count, seminar cost, integration cost, and so on.

"QuickBase was a really affordable solution just a few years ago." - Joe Scola, CPP

This is where Apptivo stands out from the rest of the other CRM solutions out there. Apptivo encourages businesses to pay for licenses solely for the employees who will be using the system. In addition to this, Apptivo also provides flexibility in pricing based on user volume.

3. Basic and Minimal Reporting

Unlike Apptivo, Capsule CRM reports aren't robust and lack many of the intuitive and basic features. Capsule CRM is very new and its reporting capabilities are a bit basic in comparison to the options available in Apptivo which has fine-tuned its reporting features with years of customer feedback.

A few customers posted reviews on GetApp saying,

"It would also be nice to have a better search and reporting function. The only things you can search for are the person, organization, case, and note content, so every other bit of information you'd like to search for and compile must be placed as a tag, which gets clunky and disorganized easily."

The Capsule CRM lacks many of the advanced filters and reports that growing and enterprise businesses would need.

Thus, it has minimal use when making critical business decisions and designing strategies.

A customer posted a review online saying, "There is some sales pipeline reporting, but the options are not as robust as other CRM systems I've used in the past."

Unlike Capsule CRM, Apptivo with its advanced reports and the ability to generate custom reports coupled with user-friendly UI proves to be a better choice.