BEST QUICK BASE ALTERNATIVE

1. Toilsome Support

Making the customer support system better needs to be the first and foremost priority of any company nowadays because the way you treat and manage your customer shows how concerned any organization is about the satisfaction of its customers. But QuickBase CRM Software lacks big-time customer support.

"The support team is not very efficient. The only provided method of contacting them is through emails, which take several days for a response." - Harish, ITC Limited

It's high time they redesign their emotionally supportive network in light of the fact that numerous clients of the product have raised the issue of the supportive network not being sufficiently valuable to help in the issues emerging with the product. Customer Service, the backbone of any CRM Software should help people solve their problems at ease but it's completely the other way around.

"Quickbase should provide more training and or tips that are easy to find and follow without having to pay for a seminar."

"Quickbase does not offer a phone number for customer service and sometimes take days to respond to emails." - Brad Pemberton

Also, the lack of any modern-day support features like Live Chat and Phone Calls frustrates customers big time. The only way to get in touch with their support is via email and it can take days to solve a simple issue.

Unlike Quick Base CRM, Apptivo Customer Support operates 24/7 throughout the year and supports Live Chat, Email, Call, FAQs, and User Guides.

2. Ridiculously Expensive

The cost of Quick Base is ridiculously expensive that small businesses that don't require any customization end up paying enterprise level. Even at this premium price, you don't get the best customer support that you'd expect. Also, you have to pay for seminars.

“Quickbase is expensive, especially the more users you have. Some features require paying a higher price each month.”

The plans are highly complicated and pricey that you will be paying more and must pay for at least 20 users even if you're a 5-10 member team. In the long run, it will hurt a lot not be useful for small and medium business people.

SMBs who are on the lookout for cost-effective solutions will be so disappointed with Quick Base with their minimum user count, seminar cost, integration cost, and so on.

"QuickBase was a really affordable solution just a few years ago." - Joe Scola, CPP

This is where Apptivo stands out from the rest of the other CRM solutions out there. Apptivo encourages businesses to pay for licenses solely for the employees who will be using the system. In addition to this, Apptivo also provides flexibility in pricing based on user volume.

3. Sub-Par Reporting

Quick Base lacks intuitive filters, which are the base for any reporting. Unlike its competitors, the Quick Base reports are complex and lack information. Especially when it comes to filters. it is a very intimidating reporting platform for most of the new users. It is not at all effective and to just generate a single report, you will definitely require some intense training and help.

Otherwise, you are just lost in it.

A customer review goes by,

"The filters in the CRM can get confusing at times. I have to constantly check and uncheck the filters to ensure I'm selecting the correct option." - Isabel, Smartbiz

The Quick Base reports lack many of the advanced filters and reports that growing and enterprise businesses would need. Thus, it has minimal use when making critical business decisions and designing strategies. few customers posted reviews online saying,

“To me, the biggest drawback is some of the consolidated reporting capabilities.” - Joe Lichtefeld

“Reporting functionalities are lacking.” - Randi Potter

Unlike Quick Base, Apptivo with its advanced reports and the ability to generate custom reports coupled with user-friendly UI proves to be a better choice.