A CRM solution helps store, manage and organise the customer data, tracks the interactions and build strong customer relationships. CRM is a centralised platform which lets you leverage the data across the teams to streamline your business processes in order to increase the productivity in an efficient fashion.

CRM helps streamline the entire sales cycle, which results in closing deals in your sales pipeline and helping everyone in the team to reach targets faster. Since order processing and preparing quotes is automated in CRM, sales teams are able to reduce production costs and increase sales revenue.

On-boarding a CRM system can be quite challenging. Every businesses use CRM for different purposes. Choosing a CRM solution might be a critical task as it might either enhance or implode your existing workflow. The large part of onboarding is painlessly importing the data to your new CRM system. All you need is to find the right CRM vendor that would assists you from the very beginning while you on-board your CRM system.

Companies usually provide 24*7 customer support to resolve any issue or rectify the queries. Outside business hours, Al powered CRM provides live chatbots which is available to support the customers and provide them with the best answers. Most of the vendors provide superior customer support to their customers in order to enhance the customer experience and thereby increase customer satisfaction.

Yes CRM can be integrated with multiple third party tools. You can run your business processes much easier with CRM integration. CRM process integration means that CRM data is always up to date, helping your business stay organised. Businesses need not use numerous standalone applications for different purposes, Instead CRM serves as integrated suite of different applications.

Implementing a CRM system can be a tedious process. It requires the use of appropriate technologies to co-ordinate marketing, sales and customer service which will enhance the customer experience.The challenges vary ranging from the wrong choice of tool, technological barriers, the inability to adapt to the current needs of the organisation, and unskilled training while implementing the system in the organisation.