Location: Madurai
Role and responsibilities:
- Address customer questions, provide information, and offer solutions to resolve problems or complaints
- Listen attentively to customer complaints, empathise with their concerns, and take appropriate steps to resolve the issues effectively.
- Guide customers on how to use a product effectively
- Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken.
- Collaborate with other teams within the organisation, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues.
- Provide customers with a positive and personalised experience, promoting customer loyalty and retention.
Skill set expectations:
- Excellent communication skills
Schedule:
- Rotational shift
Experience:
- Total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Freshers with excellent communication skills can apply
Education : Bachelor’s Degree
No.of Vacancies : 2 Position
Job Features
Job Category | CUSTOMER SUPPORT |
Job Type | Full Time |
Job Location | Madurai |
Customer Support Associate was last modified: April 4th, 2024 by