Descon
Descon is a multinational conglomerate started in 1977 that bids and delivers projects on multiple sectors such as engineering, chemical and power. Descon employed our CRM to realize a greater improvement in user experience.
Trusted by 200,000+ Businesses Worldwide.
Keep Customers Happy and Satisfied with Automated Help Desk Solution
Save the day with swift query handling and lightning - fast resolutions
Optimize Operations
Email ticketing system
Convert your emails to tickets. Track, prioritize, and follow up on customer requests from one place. Approach customer support with ease and deliver faster, more efficient customer support.
Know MoreAssignment Automation
Allocate agents automatically based on the query type or agent skill set. Assign the ticket to the agent who can resolve the customer request on time with highest level of customer satisfaction
Know MoreEnterprise Grade Ticketing Portal
Let your customers track and manage tickets using their branded ticketing portal. Enhance your enterprise customers’ journey through personalized connections.
Know More
Collaborate and conquer
VOIP Integration
Enhanced collaboration to deliver personalized customer support. Ensure seamless communication through integrated VOIP solutions, featuring RingCentral, Asterisk and Nexmo integrations
Know MoreChatbot & Apps
Effortlessly Integrate Chatbots, Forms, and Apps to streamline your customer touchpoints. Apptivo provides extensive Rest API connections for enhanced team collaboration and productivity.
Know MoreSlack Integration
Faster task delegation to the right people. You can collaborate, communicate with your colleagues and track your business activities with real-time Channel notifications.
Know MoreWorkflow and Automation
Workflow
Start-up or Enterprise, every business has unique ways of getting things done. Build your workflow with every detail of the process you design, down to the last action. Eliminate redundancy and enable your teams to run together to achieve the combined goal.
Know MoreSLA
Customizable rules and real-time ensure prompt resolutions, keeping your team on their toes. SLA reports empower you to excel, delivering seamless workflows and unforgettable customer experiences.
Know MoreResponse Assistant
Let no customer be unattended. Set alerts and notifications which can keep the customers updated on every step of the progress. Keeping the customer updated is now a basic industry standard.
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Empowered Agents
Workload Management
Get a quick peek to decide on how to manage and organize the tickets based on priority, due time, status, or customer rank. This helps your agents save time deciding which ticket needs their attention first.
Know MoreSupport Intelligence
Gain Unparalleled Insights and Boost Decision-Making Power. Gather Valuable support data and Empower Informed Decisions. Visualize KPIs, Ticket Volumes, Agent Productivity, and Trends with Interactive Charts and Customizable Widgets.
Know MoreScheduled Report
You can’t improve what you don't know. With periodic scheduled reports keep track of your important data based on status, priority and customer request.
Know MoreOptimize Operations
Collaborate and conquer
VOIP Integration
+Enhanced collaboration to deliver personalized customer support. Ensure seamless communication through integrated VOIP solutions,RingCentral, Asterisk and Nexmo integrations
Know More
Workflow and Automation
Empowered Agents
Award Winning CRM Platform
Raw data to Actionable Insights
Crystal-clear data perspective that boost your sales, productivity, efficiency and revenue.
Maximize your ROI with Powerful Ticketing system
%
Faster Response
%
Reduce in churn rate
%
Avg First contact resolution rate
%
Increase in productivity
Smart Solution for Enterprises
Apptivo provides comprehensive support to fulfill enterprise needs, maximize customer value, enhance operational efficiency, and achieve sustained success.
HS Brands International
HS Brands is the leading mystery shopping, loss prevention & Compliance measurement solution operating worldwide. HS Brands invested in Apptivo CRM Solution that helped manage their diverse processes and built a customer centric approach.
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Descon
Descon is a multinational conglomerate started in 1977 that bids and delivers projects on multiple sectors such as engineering, chemical and power. Descon employed Apptivo CRM Software which enabled them to realize a greater improvement in user experience.
-
HS Brands International
HS Brands is the leading mystery shopping, loss prevention & Compliance measurement solution operating worldwide. HS Brands invested in Apptivo CRM Solution that helped manage their diverse processes and built a customer centric approach.
Customer Voices
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Allison Graham
Chief Business Consultant Executive Officer - Elevate Biz Inc
Excellent Service and Customization. Compared to other CRM's I find the customization unparalleled and the automation of moving from lead to opportunity to project very important. Everything is captured. If you have a lot of variables to track with clients and want a one-stop-shop then Apptivo is a great choice.
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Don Lin
Chief Revenue Officer - Precision Machine & Manufacturing
Apptivo is the best CRM software system available!! Outstanding!!
This is the fourth implementation that i have administered in my career and it was by far the simplest and smoothest process with great customization and functionality.
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David Malton
Founder - County Chambers of Arizona, llc
One of the Best CRMs I have ever used. Apptivo is easy to navigate and use. The cost is fantastic and customers find it easy to use when sending invoices. Invoicing customers was a big issue that this solved
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Mallard Owen
Chief Operating Officer
Apptivo’s onboarding team has been outstanding and continues to be a great partner as we tweak the implementation. Apptivo and the team were patient and supportive.
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Owen Stibbard
Director - NaturalSci Regulatory Consulting Corp.
Great Functionality and customization. I like that I can choose how to implement the software. With a little up-front customization, which I have completed myself, I have made the software straightforward and intuitive for the way my business operates. I don't need to adapt to suit Apptivo, it changes to suit me. Apptivo's integration with e-mail also allows us to retain customer communications in a really simple way when there is employee turnover.
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Jordan McCormick
Director of Sales and Marketing - The Wake Park Project
I have been using Apptivo for a few years now. I research frequently to see if there are better platforms. Apptivo has a suite of apps that best meet my company's needs the best and a separate program to be able to do custom estimates, it stores all my products which are many, in there and makes a real quick way to produce professional-looking estimates with the customers' info all there.
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Cheryl Babashoff
Consultant - Yellowscope
Apptivo Onboarding team has been Outstanding
Apptivo’s Onboarding team has been outstanding and continues to be great partners as we tweak the implementation. Apptivo and team were patient and supportive through the entire set up and continued to extend their support whenever needed.
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Marcel Ottiger
CEO - Chief Executive Officer - Amphasys
You can start small, e.g. with the CRM apps, and then add more apps while your business is growing. The tool offers many apps that cover almost all needs of a small to medium-sized company. It is highly customizable. It is even possible to setup your own apps within just a few minutes. Thanks to a really exceptionally good support you can do all of that yourself. Overall, the platform offers a good value to prize ratio.
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Colin Degan
Owner - Project Productions
Easily adopt as few or as many plug-ins/apps as you see fit. I would easily describe Apptivo more as an 'ERP' rather than a 'CRM' as so many features are available. Automated invoicing, proposal generation and prospect management, all within one interface.
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Radu Tyrsina
CEO & Founder at Windows Report
As a mid-sized international business, it allows us to customize our existing software by utilizing the tools in their online store to simplify the process of managing all the needs of our dynamic company. This is probably the most vital attribute for us, as we can monitor and analyze all our teams and individual sales, no matter their location. It also helps us integrate existing team organizational structures to improve quotas.
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Bob Noble
Founder - Noble Environmental Technologies
It's a great and efficient CRM tool that requires very little effort to pick up and learn and is easy to integrate amongst the staff. I would definitely recommend this for businesses looking for an effective CRM tool.
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Bryan Meehan
President - HI-TECH Business Systems
"Very powerful but easy to use CRM plus much more. Like most other systems, Apptivo uses "Chat" as their primary support but for complex set-up or help their scheduled support is beyond what I experienced from others competing in this field. Streamlined, real-time access to data is a game changer. This system has most of what any organization would need and options to add unique requirements and integrations.
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Allison Graham
Chief Business Consultant Executive Officer - Elevate Biz Inc
Excellent Service and Customization. Compared to other CRM's I find the customization unparalleled and the automation of ...Read More
-
Don Lin
Chief Revenue Officer - Precision Machine & Manufacturing
Apptivo is the best CRM software system available!! Outstanding!!
This is the fourth implementation that i have administered in my career and it was by...Read More
-
David Malton
Founder - County Chambers of Arizona, llc
One of the Best CRMs I have ever used. Apptivo is easy to navigate and use. The cost is fantastic and customers find it easy to use when sending invoices.Read More
-
Mallard Owen
Chief Operating Officer
Apptivo’s onboarding team has been outstanding and continues to be a great partner as we tweak the implementation. Apptivo and the team were patient and supportive.Read More
-
Owen Stibbard
Director - NaturalSci Regulatory Consulting Corp.
Great Functionality and customization. I like that I can choose how to implement the software. With a little up-front customization...Read More
-
Jordan McCormick
Director of Sales and Marketing - The Wake Park Project
I have been using Apptivo for a few years now. I research frequently to see if there are better platforms. Apptivo has a suite of apps that best meet...Read More
-
Cheryl Babashoff
Consultant - Yellowscope
Apptivo Onboarding team has been Outstanding
Apptivo’s Onboarding team has been outstanding and continues to be great partners as we tweak the implementation... Read More
-
Marcel Ottiger
CEO - Chief Executive Officer - Amphasys
You can start small, e.g. with the CRM apps, and then add more apps while your business is growing. The tool offers many apps that cover almost all...Read More
-
Colin Degan
Owner - Project Productions
Easily adopt as few or as many plug-ins/apps as you see fit. I would easily describe Apptivo more as an 'ERP' rather than a 'CRM' as so many features are...Read More
-
Radu Tyrsina
CEO & Founder at Windows Report
As a mid-sized international business, it allows us to customize our existing software by utilizing the tools in their online store to simplify...Read More
-
Bob Noble
Founder - Noble Environmental Technologies
It's a great and efficient CRM tool that requires very little effort to pick up and learn and is easy to integrate amongst the staff.Read More
-
Bryan Meehan
President - HI-TECH Business Systems
"Very powerful but easy to use CRM plus much more. Like most other systems, Apptivo uses "Chat" as their primary support but for complex set-up...Read More
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